You must not be in the process of associating to the SSID because the configurations will not save correctly. Follow the steps below to configure WPA2-Enterprise. Uncheck Automatically use my Windows logon on name and password if the computer is not on the domain. It may be required to specify user or computer authentication based on whether the client is part of the domain or if machine or user authentication is a condition of the RADIUS policy.
Or choose an alternate option if required. Your computer will use your Windows logon credentials and domain unless you uncheck the box as shown in the Step 12 screenshot. Click to Learn More. You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor. Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you. In the Meraki Community, you can keep track of the latest announcements, find answers provided by fellow Meraki users and ask questions of your own.
Sign in Forgot Password. Dashboard Support Contact Sales. Table of contents No headers. Click Manage Wireless networks. Make sure that the wireless router is connected to the power adapter and modem. Make sure the lights are on. Reseat all the cables, turn the power off, and then back on to power cycle both the modem and access point or router. It might take 30 to 60 seconds to re-establish a wireless connection. Run the Vista diagnostic tool Vista monitors the network and Internet connections. If it detects a problem, Windows Vista displays a no connection or limited connection message, and prompts you for permission to diagnose the problem.
Click OK to allow Vista to diagnose the problem and restore the connection. No error message is displayed, but there is no Internet connection:. Right-click the Network Connection icon in the notification area and click Diagnose and repair from the menu. Allow Windows to repair and reestablish the connection. Click Start and type Network in the Start Search box. Opening the Network and Sharing Center. In the Network and Sharing Center, click Diagnose and repair in the left pane. Read and respond to the windows that open. Diagnose and repair in the Network and Sharing Center.
Make sure the wireless network connection is enabled The connection to a wired or wireless network can be disabled or enabled. To verify the status:. Right-click the Network Connection icon in the notification area and click Network and Sharing Center in the menu. In the Network and Sharing Center, click Manage network connections. Check that the wireless network is disabled. A disabled wireless network. To enable the network, right-click the connection, and click Enable. Make sure the computer is connected to the correct network If the computer has been connected to a network it has already detected in the past, it tries to reestablish the connection.
However, that connection might not be the correct network. To determine which network the computer is currently connected with and to select the network you want to use, do the following. Right-click the Network Connection icon in the notification area. The Network and Sharing Center opens and displays the name of the network s and the types of connections. If the desired network is listed, but not connected, select it and click Connect. If the computer is connected to the wrong network, click Disconnect.
Then select the desired network and click Connect.
To prevent the computer from connecting to that network in the future, click Manage Wireless Networks. Right-click the network you want to change and click Properties. Remove the automatic selection option and click OK to accept the change. Minimize interference and move the computer closer to the router A wireless network router has a limited broadcast range. The further the computer is from the router, the weaker the broadcast signal.
Solid objects, such as walls, metal furniture, and electrical appliances might interfere with the signal and decrease the usable range. For testing purposes, move the computer closer to the router and minimize interference from electrical devices. If testing the connection with the computer near to the router proves that the wireless connection is working, you can move the computer to determine the range of the connection.
To extend the usable range of the wireless network router, consider purchasing a different antenna from the router manufacturer, or use a signal repeater. If the test fails with the computer and the router in the same room, continue to the next step to force the device to re-establish all connection values. Disconnect from the network and manually re-connect A common problem with a lost connection or poor network connectivity is accidental connection to the wrong network.
It is possible to connect to a network that does not actually exist. For instance, an interruption in the power to a router or a modem, or a momentary loss of signal from the ISP. These types of problems can be resolved by disconnecting from the network router and manually reestablishing a new connection. Use the following steps to disconnect from a wireless network, and then search for, and manually re-connect to the desired wireless network. Right-click the Network Connection icon in the notification area and click Network and Sharing Center.
Then click Network and Sharing Center in the Programs area. If any wireless connections exist, click Disconnect on each one.
In a few moments the wireless networks disappear from the display. In the Network and Sharing Center window, click Set up a connection or network in the left pane. Do not click Connect to a network. If the problem is an incorrect password or key index, this option reconnects with the wrong information. Set up a connection or network. In the Choose a connection option window, select Manually connect to a wireless network , and click Next. Manually connecting to a wireless network. Type the required wireless network information, and then click Next.
Must be the same security as set in the wireless router.
Windows Vista Network Window. Wireless network is working but you cannot share files with another computer The wireless network is working correctly but you cannot access files on another computer on the network. Follow the steps below to configure WPA2-Enterprise. Classifications This page has no classifications. Retrieved 9 February Retrieved 25 December
If the wireless network already exists, when prompted, select Use the existing network. The information just entered replaces the previous values that are causing the connection problem. After a few moments a message displays indicating that the computer is Successfully connected to the network. After the connection is made, place the mouse pointer over the network icon in the notification area to verify the Name, Speed, Strength, and Status of the connection. If the connection is weak or slow, see Minimize interference and move the computer closer to the router.
Reset the power to the network router and the ISP or DSL modem When a computer establishes a connection with a router or with the Internet it uses several IP addresses to manage the communication. If the electrical power to the computer, the router, or the Internet service is interrupted momentarily, the IP address might change and disrupt the connections. The indicator lights on the equipment might indicate that a connection exists, but all the IP addresses might not agree.
To reestablish the correct IP addresses, reset the power as follows:.
Completely shut down the computer. Click Start , and click the Arrow button. Reconnect the power to the modem and allow it reestablish a connection to the ISP. Reconnect the power to the router and allow it to reestablish the connections to the modem and other components. Turn on the computer and allow it to reestablish the IP address connections to the router and the modem. Connect the computer directly to the network router using an Ethernet cable By connecting the computer directly to the network router using an Ethernet cable, you can determine if the connection problem is with the router settings or with the wireless signal.
It is not necessary to turn off the computer's wireless network device during the testing. Move the computer closer to the router if needed and plug an Ethernet cable into the network port on the computer and one of the available ports on the router. Right-click the Network Connection icon in the notification area, and select Network and Sharing Center. If the wired network, or the wireless network, is Disabled , right-click the connection, and select enable.
It might take a few seconds for the connection to become enabled. If the Network and Sharing Center window shows connections from the computer to the network router, and from the router to the ISP or DSL modem, click the Internet icon to open a browser and view a page on the Web. The router is configured. If the Network and Sharing Center window shows connections from the computer to the network router, but not the Internet, the router might not be configured.
See Reset and reconfigure the router. If the network router cannot connect to the Internet, and you have installed programs that required making changes to the firewall settings, refer to router manufacturer Help files for information on restoring the router to the factory default conditions. After you have verified the direct wired connection to the Internet, turn on the power to the wireless device, disconnect the Ethernet cable from the computer, and manually setup a new connection to the wireless network see Step six above.
Install updated WLAN Driver and BIOS If no network connection icon is displayed within 15 to 30 seconds after enabling the wireless network, or if a Windows Device not Found error message displays, the software driver might be missing or corrupt. You must know the exact model number or product number for your computer. Be sure to select the correct operating system. If the computer cannot connect to the Internet, use another computer to download the files to an external storage device.
Install the updated drivers from external storage device. If the wireless adapter you are using was purchased separately, consult the manufacturer's Web site for the latest software.
Verify and update computer security The computer might have become infected with spyware and viruses, which can happen if the firewall or antivirus software is turned off or configured incorrectly. See Resolving and Preventing Viruses on Your Computer for more information on how to protect your computer from these threats. Additionally, make sure that the firewall settings allow you to access the Internet. Refer to your firewall's Help file for more information on its settings. Perform a Microsoft System Restore If the computer was able to connect to the wireless network in the past, but now cannot connect, perform a Microsoft System Restore.
If you have completed all the steps and still cannot connect to the wireless network, contact HP for support. Can connect to the wireless network but not to the Internet The computer has been connected to your home wireless network in the past with access to the Internet, but suddenly it cannot connect to the Internet even though it can connect to home wireless network.
Make sure that the computer is connected to the right network When the computer detects a wireless network, if it has been connected to that network in the past, it tries to reestablish the connection. However, the connection might not be to the correct network. To determine what network the computer is connected to and to select the network you want, do the following:. Click OK to allow Vista to diagnose the problems and restore the connection. No error message is displayed and there is no Internet connection:.
Reset the power to the network router and the ISP or DSL modem When a computer establishes a connection with a router or with the Internet, it uses several IP addresses to manage the communication. Click Start , click the Arrow button , then click Shut Down. Disconnect from the network and manually re-connect A common problem with a lost connection or poor network connectivity, is accidental connection to the wrong network.
For instance, an interruption in the power to a router or a modem, or even a momentary break in the signal from the ISP. These types of problems can be resolved by disconnecting from the network router and manually reestablishing the connection.
Describes how to use the wireless networking functionality that is included in Windows Vista. In Windows Vista it was renamed to "WLAN AutoConfig". This can be used instead (or in the absence) of a wireless network utility from the manufacturer of a .
In a few moments, the wireless networks disappear from the display. The information just entered will replace the previous values that are causing the connection problem.
After a few moments, a message displays indicating that the computer is Successfully connected to the network. After the connection occurs, place the mouse pointer over the network icon in the notification area to verify the Name, Speed, Strength, and Status of the connection. If another computer is available, connect it directly to the modem to verify whether it can connect. If neither computer can connect to the Internet, contact your Internet Service Provider for technical assistance. If one computer can connect but the other cannot connect using a direct connection, the problem is specific to that computer.
Skip to Step seven. Reset and reconfigure the router If you have installed a new router or made changes to the router settings while trying to fix connection problems, reset the router to its factory settings, Then run the manufacturer set up program to configure the router. Use the following steps as a general guideline, but see the User Guide for the router for model specific information.
The following list provides default IP addresses for several routers. These IP addresses are provided for informational purposes only.